Anonymous
map-marker Wake Forest, North Carolina

Need to change ship to address

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Inattentive, caustic, uncaring, piss-poor customer service, phone number is disconnected, not interested in helping customers, bunch of illiterate *** - eat *** & die!
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User's recommendation: A collossal waste of time & money

John H Pgc

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Verified Reviewer

Need to change ship to address

Just ordered a bell - need to ship to: John Horwitz 10710 Nickleby Way Apt. 315 Raleigh NC. 27614 thank you very much
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Westfield, Massachusetts

Don't know how to program my fingerprint folding lock.

Do not get an answer to my problem on how to program fingerprint. Did. Not get any instructions in the Box? What should I do I tried to call no response?
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Sawmyat N

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seattle, Washington

My order missing

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Rockbros Usa - My order missing
Rockbros Usa - My order missing - Image 2
Rockbros Usa - My order missing - Image 3
My order number 13638 UPS tracking number shows delivery but I didnt get package. Please reply and contact to me! My email sawmyatnan@***.com Ph : 425 770****
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Loss:
$71

Preferred solution: Please re shipping to me,my order

Nayeli Ouj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saint Petersburg, Florida

Faulty Rockbros saddle bag

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Rockbros Usa - Faulty Rockbros saddle bag
Rockbros Usa - Faulty Rockbros saddle bag - Image 2
Updated by user Aug 11, 2022

Called the number you all recommended during normal business hours, no answer, no voice mail. So I sent an email with pictures to the email address you all gave me.

We'll see if they respond. Thank you.

Original review Aug 09, 2022
Was calling because the zipper broke on one of their products and I couldn't get through to anyone. It was impossible to get in touch with Rockbros USA customer service personal.
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Preferred solution: Deliver product or service ordered

User's recommendation: Zipper broke on saddle bag that I purchase in around a year. It was a top level product at an above average. It should have lasted more than a year for the money.

James K Zhw

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Verified Reviewer

Cannot contact company

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Two bike bags sent by mistake, trying to call company, no answer, trying to get a refund, impossible, trying to send back, impossible
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Loss:
$66

Preferred solution: Full refund

User's recommendation: Better not make a mistake

James K Zhw

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Verified Reviewer

Two Bike bags sent by mistake

Two bike bags sent, not ordered. August 15 $65.98. Attempting to get a refund on my credit card and return
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Loss:
$66

Preferred solution: Full refund

Charles G Vtt

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Verified Reviewer

They keep telling me be patient

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I don't know what's going on there not giving me any info about my warranty item Im fed up with them not giving me a straight answer with my bag its ridiculous never again will I deal with them
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Loss:
$28
Pros:
  • Products look great

Preferred solution: I don't even want the bag any more they can send me gloves that I seen on there web site for 30$ hopefully they come as seen on there website

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